- Should a leak occur INSIDE the structure or structures a billing adjustment will not be given. This provision applies to leaks in toilets, water softeners, etc.
- Should a leak occur OUTSIDE the structure or structures a billing adjustment may be given. Typically this would involve a leak in the customer owned service line between the meter and the structure served. If the loss is a result of negligence, such as failure to properly turn off sprinkler system valves, outside faucets, etc., a bill adjustment will not be given.
- At the time a leak is detected, the District will obtain a meter reading and notify the customer. A record of the notice will be kept by the District. The customer will have ten (10) days in which to effect repairs.
- The total amount of water used during the period from the beginning of the leak and ending 10 days after the first detection by the District that a leak exists may be adjusted to 50% of the amount used after inspection of the repairs by the District.
- An adjustment for leaks in service lines may be given only one time in a five (5) year period. If a customer experiences numerous leaks in their service line the District will not allow a adjustment in the bill until the customer replaces the water service line from the meter to the structure. Once the Customer has replaced the service line they then would be eligible for one adjustment in their bill in the next five (5) year period.
The Board of Directors at its March 10, 2010 regular scheduled meeting voted to set the amount at 35,000 gallons before an adjustment can be given.